A COVID secure practice
The health and safety of our team and patients is always of the utmost importance to us. We have been busy behind the scenes performing a risk assessment at all our branches and making sure we have implemented the appropriate protocols to limit the risk to everyone attending our practices.
What we are doing to keep you safe?
- All team members are using the Personal Protective Equipment (PPE) as recommended by our regulatory bodies and NHS England for their job role. For Optometrists this includes a surgical mask, eye protection, apron, and gloves (as needed).
- All testing equipment and surrounding consulting room surfaces are disinfected between each patient.
- Surfaces and equipment in the spectacle dispensing area and in the wider practice (card machine, handrails, door handles, desk surfaces, chairs etc) are cleaned regularly during the day.
- Our Dispensing Opticians will use our smart mirror to take your measurements wherever possible to minimise the time they need to spend near you.
- Our team members are using a daily self-symptom checker and will not attend work if they or any members of their household have symptoms of COVID-19.
- All spectacle frames are sterilised in a UVC sterilising unit after being tried on by patients during dispensing appointments.
- We have extended appointment duration and are carefully managing the clinic diary to limit the number of people in the practice at any one time. Spectacle collections, repairs and dispensing are by appointment.
- We encourage patients to opt for home delivery for contact lenses.
- Acrylic screens have been fitted around our reception desks.
- Hand sanitiser stations are located at all entrances.
- Social distancing guidelines are being followed wherever possible.
What can you do to keep everyone safe during your visit?
- Please do not come to the practice if you have any symptoms of COVID-19 (new persistent cough, fever, loss of taste/smell), or if you live with anyone who has these symptoms.
- We request that you wear a non-medical face mask when attending the practice. Of course, this can be removed when trying on spectacle frames and may need to be lowered at times during the consultation to prevent equipment steaming up. We understand that this is not possible for everyone (such as young children or those with health conditions which make the wearing of face coverings difficult).
- Please make an appointment before visiting the practice, including for spectacle collections and adjustments.
- We ask everyone arriving at the practice to remove any gloves worn and use the hand sanitiser provided.
- Where possible please attend for your consultation alone or with one other person. Unless the presence of another person is essential (e.g. for translation purposes or when attending with a child) you will be invited into the consulting room alone. We understand that many of you like to have the help of a friend or family member when choosing your new spectacles, but we may request that your chaperone wait outside the practice during the eye examination part of the appointment to help us maintain social distancing.
- We ask that you are mindful of social distancing rules whilst visiting the practice.